Refund & Return Policy

At Reeti Riwaj Collections , customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with a smooth exchange, replacement, or refund process.

1. Return & Exchange Window

We offer a 24-hour return and exchange policy, which means you must contact us within 24 hours of receiving your parcel to initiate a request.

2. Eligibility Criteria

To be eligible for a return or exchange:

  • The item must be unworn, unwashed, unused, and in its original condition.

  • All original tags, packaging, and accessories must remain intact.

  • You must provide a valid proof of purchase (Order ID, invoice, or receipt).

3. Open Parcel & Inspection Policy (COD vs. Advance Payment)

For your peace of mind, we allow Parcel Opening / Inspection at Delivery for all orders across Pakistan:

  • Cash on Delivery (COD) Orders:

    You may open and inspect your parcel in front of the courier rider upon delivery. If you discover any defect, damage, or incorrect item, you can decline the package and hand it directly back to the rider on the spot.

  • Advance Paid Orders (Bank Transfer / Card / Mobile Wallet):

    You may open and inspect your parcel upon delivery. If you notice any defect, damage, or incorrect item, please keep the parcel, take a quick photo or video of the issue, and notify our support team within 24 hours. Because advance-paid parcels are marked as "Delivered" upon handing over, our team will issue a free reverse-pickup ticket or replacement shipment directly to your address.

4. How to Initiate a Return, Exchange, or Replacement

  1. Contact our customer support team within 24 hours of delivery via WhatsApp at +92 307 1909911 or email at reetiriwajcollections@gmail.com.

  2. Provide your Order Number, reason for return/exchange, and clear photos or videos showing the issue.

  3. Once approved by our team, ship the parcel to our return office:

Return Address:

Reeti Riwaj Collections (Project of Solutionoir)

Rajput Palace, 04 Ali Villas, 2 Chak Road, Okara 56300, Punjab, Pakistan

Note: Parcels sent back to us without prior authorization will not be accepted.

5. Shipping Fees for Returns & Exchanges

  • Damaged, Defective, or Incorrect Items: If the issue is due to a mistake on our part, Reeti Riwaj Collections will cover all associated return and replacement shipping costs.

  • Size Preference or Change of Mind: If you are exchanging an item due to a sizing preference or change of mind, the customer is responsible for all return shipping fees.

6. Damages and Issues

Please inspect your order immediately upon delivery. If your parcel arrives damaged, defective, or contains the wrong item, notify us within 24 hours with photo/video evidence so we can evaluate the issue and arrange a replacement immediately.

7. Non-Returnable / Non-Exchangeable Items

The following items cannot be returned or exchanged:

  • Sale, clearance, or promotional items.

  • Customized or made-to-order outfits.

  • Gift cards.

8. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status.

  • Processing Time: Approved refunds are processed within 3 to 5 business days.

  • Refund Method: Refunds are issued via Bank Transfer or Mobile Wallet (JazzCash / EasyPaisa). For orders paid via Debit/Credit Card, refunds will be credited back to the original payment instrument.